Communication in IT Projects

In IT projects, technical expertise alone is not enough—strong social and communication skills (soft skills) are just as crucial. After completing this seminar, you will be able to apply your communication skills strategically, create a positive work environment, and foster long-term collaboration.

Duration: 2 days

Location: Hamburg or Cologne

For companies (groups of 5 or more), on-site training is available anywhere in Germany.

Training Objectives

After this seminar, you will be able to:

• Effectively apply social and communication skills (soft skills).
• Communicate in a way that suits different personality types in IT projects.
• Optimize team collaboration.
• Manage conflicts efficiently.
• Clearly and concisely convey complex topics.

This hands-on seminar equips you with the skills to communicate effectively in IT projects, positively impacting both project outcomes and your personal development. Strengthen your soft skills and create lasting value in your work environment.

Who Should Attend?

This seminar is designed for:

• Testers
• Test Managers
• Developers
• Project Managers
• Product Owners
• Business Analysts
• Stakeholders of IT projects

Requirements

No specific prior knowledge is required. However, basic understanding of software development processes and IT project workflows is beneficial.

Content

Professional Presence in IT Projects

• Understanding and applying the Trust Pyramid
• Ensuring a successful project kickoff
• Recognizing project rules and expectations

Project Environment Analysis

• Identifying key stakeholders in your project
• Understanding the four-quadrant stakeholder matrix
• Defining effective communication strategies for stakeholders

The Four Sides of a Message

• Differentiating between the four levels of communication
• Identifying which aspect dominates in a conversation
• Avoiding misunderstandings in communication

4-MAT Method

• Recognizing different conversation types
• Adapting communication strategies to different personality types

Self-Marketing

• Personal and team branding
• Describing your product or service using an elevator pitch
• Applying the four pillars of marketing to strengthen project goals

Presentation Skills

• Using voice, gestures, and facial expressions to enhance presentations
• Speaking persuasively and engagingly in front of an audience
• Effectively utilizing different media in presentations
• Assessing your impact on your audience

Questioning Techniques

• Steering conversations through effective questioning
• Using different types of questions appropriately
• Avoiding misunderstandings through active inquiry

Transactional Analysis

• Recognizing three ego states in yourself and others
• Identifying roles in the Drama Triangle in conversations

Conflict Management and Resolution

• Addressing conflicts at an early stage
• Applying strategies to prevent conflicts from escalating
• Using constructive feedback techniques
• Implementing non-violent communication methods

Why This Training?

In today’s fast-paced IT projects, technical expertise alone isn’t enough. The ability to communicate effectively, resolve conflicts, and build trust is essential for success. This seminar provides IT professionals with practical soft skills to navigate project challenges with confidence. Learn to adapt your communication strategies to different stakeholders, avoid misunderstandings, and present yourself professionally—even in demanding situations.