+49 221 4744 1010

Maintenance & Support

The friendly colleagues of our own support team will help you with all technical issues regarding the aqua management solution and the integration of third-party solutions.

We are available weekdays from 9 am – 5 pm CET.

In the event of technical defects occurring whilst using our software, we offer the following service:
• updates (feature updates, software patches)
• communication in German and English
• Initial installation on the customer server via Remote
• one-off 4 hour online training following the purchase
• remote diagnosis in the event of software defects or malfunction

Should you have any queries operating our software, our helpdesk is happy to help. With our helpdesk, you remain flexible and are able to ask for help on demand.

Call us during our help desk times from 9 am until 5 pm CET so as not to disrupt your workflow.

Our services are available in German and English.

Simply contact us at aqua-support@andagon.com.
andagon GmbH | Scheidtweilerstr. 4 | 50933 Cologne | Germany|